Shipping

Once the parcel has been received by the courier a confirmation email will be sent to the address provided, this will include a tracking number and allow for you to monitor the parcels estimated time of arrival.

Couriers Used

Courier post processes and delivers all of our domestic and overseas orders except our 'Economy option' to Australia, NZ Post processes this option.

All orders sent outside of New Zealand may be subject to customs and import duties, fees, taxes and will be the responsibility of the customer. We ship your order duties and taxes unpaid, and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by STACKED.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

Rural Deliveries
For rural deliveries please allow an addition 1-3 days as it generally takes longer to reach destinations outside of towns and cities.